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Press Releases

September 19, 2019
“Without significant changes, we believe the proposed rule will perpetuate abusive practices, harm already economically distressed families, and widen the racial wealth gap.” WASHINGTON, D.C. – As the time for the public to weigh in on a proposed rule governing debt collection practices comes to a close, a coalition of national consumer advocates and civil rights organizations sent a comment letter to Consumer Financial Protection Bureau (CFPB) Director Kathy Kraninger urging her to make substantial changes to the agency’s proposal. The letter was submitted by the Center for Responsible...
September 11, 2019
"Survey also reveals that one in five Americans have been contacted by a debt collector in the past twelve months, including higher numbers in communities of color, among lower-income people, and military families." WASHINGTON, D.C. - Strong majorities across parties oppose the Consumer Financial Protection Bureau's (CFPB) proposed debt collection rule including medical debt, according to a new poll released by Americans for Financial Reform (AFR) and the Center for Responsible Lending (CRL). The poll was conducted by the bipartisan team of Lake Research Partners and Chesapeake Beach...
May 7, 2019
WASHINGTON, D.C. - Today, Kathy Kraninger, the Director of the Consumer Financial Protection Bureau (CFPB), announced a long-awaited proposed rule governing the $11.5 billion debt collection industry that includes 7,700 collection agencies nationwide. It is also an industry that ranks among those most reported complaints received by the CFPB and the Federal Trade Commission (FTC). As announced, debt collectors would be able to place up to seven unanswered calls each week to consumers. Once that limit is reached, the collector could not resume communications until a week had passed. If more...
March 18, 2019
DURHAM, N.C. – Debt collection abuses rank first in the type of complaints filed by Washington State military servicemembers to the Consumer Financial Protection Bureau, and second for all consumers in the state. A new Center for Responsible Lending (CRL) report may help explain why. “Debt by Default: Debt Collection Practices in Washington 2012-2016” found that over 80% of lawsuits filed by debt buyers against consumers are unchallenged in court, meaning the debt buyer wins by default. So people sued by debt buyers are frequently subject to a judgment or garnishment of their wages,...
August 10, 2018
BREAKING: Illegally Overcharging Military Servicemembers to be Easier As CFPB to Stop Supervision of Lenders Center for Responsible Lending raises alarm that military families may be re-exposed to predatory lenders because of another move by Mick Mulvaney WASHINGTON, D.C. – This evening, the New York Times reports that the Consumer Financial Protection Bureau (CFPB) will no longer supervise financial institutions to ensure they are complying with the Military Lending Act (MLA), a law that protects active duty servicemembers from predatory financial practices. The MLA prevents...
April 12, 2018
Oregonians Suffer Liens and Wage Garnishment for Unproven Debts DURHAM, N.C. – Debt buyers are clogging Oregon’s court system with lawsuits often based on sworn statements that the debts are owed, and with no requirement for backup documentation. A new research report by the Center for Responsible Lending (CRL) analyzes court records and complaints to the Consumer Financial Protection Bureau (CFPB) and finds that a system tilted in favor of debt buyers puts Oregonians on the hook for $18 million per year in judgments for likely unproven debts. Oregon law makes it easy for debt buyers to...
June 21, 2017
Measure Would Strengthen Enforcement of Consumer Protection Laws for Military Servicemembers and their Families WASHINGTON, D.C. – Today, the Center for Responsible Lending (CRL) announced its endorsement of the Military Consumer Enforcement Act, a bill introduced today by former Army Ranger Senator Jack Reed (D-R.I.) and by Senator Sherrod Brown (D-Ohio), Ranking Members of the Armed Services and the Banking, Housing, and Urban Affairs committees respectively. The legislation would give the Consumer Financial Protection Bureau (CFPB) authority to oversee and enforce compliance with...
January 12, 2017
Today, the Consumer Financial Protection Bureau (CFPB) released a survey which highlights that over one-in-four consumers contacted by a debt collection agency felt threatened. Additionally, the CFPB noted in their survey that one in seven consumers contacted about a debt during the previous year were sued in state court. About 75 percent of those sued do not go to the court hearing, which generally makes them responsible for the debt. The CFPB survey, a first of its kind, provides comprehensive and nationally representative data on consumers’ experiences with debt collection. "The Bureau'...
December 15, 2016
Today, the Center for Responsible Lending (CRL) released research showing that in Colorado, companies that purchase bad debts and attempt to collect on them frequently pursue the wrong person, try to collect the wrong amount, or pursue a debt that is not owed. Debt buyers flood the courts with lawsuits, though they often do not have the documentation to ensure that they are pursing the right person for the right debt. Debt buyers pay pennies on the dollar for bad debts and then attempt to collect the full amount. Further, the debt buyers count on the fact that most people will not hire a...
September 27, 2016
On September 26, the Consumer Financial Protection Bureau (CFPB) levied a $9 million fine against TitleMax parent company TMX Finance LLC for failure to tell consumers the terms and costs of auto-title loans sold over a 5-year period, beginning in 2011. The lender was also charged with illegally exposing consumers' personal information to their employers and references. Offering auto-title and personal loans at 1,300 stores in 18 states, TMX is barred from making in-person visits to collect debts and encouraging customers to take longer time to pay a 30-day loan. CRL's Delvin Davis, a...

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