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Civil rights groups urge consumer bureau to root out discrimination in the student-loan servicing industry

Wednesday, June 5, 2019
Danielle Douglas-Gabriel | The Washington Post

Civil rights organizations are urging the director of the Consumer Financial Protection Bureau to step up oversight of the student-loan servicing industry and root out discrimination.

It has been two years since the bureau identified student-loan servicing as posing substantial risk of credit discrimination and pledged further investigation into disparate outcomes for borrowers. That level of evaluation requires records and data from servicing companies that manage student-loan payments on behalf of the federal government and private lenders.