Skip to main content

Search form

Our Values

Our core values are guiding principles and fundamental beliefs that form the foundation of CRL's work. They affect every aspect of our organization: the staff we hire, our workplace culture, how we make decisions, and the ways we reach and serve our members.

Self-Help's core values
Click on image to expand

Why a bicycle?

At Self-Help, we use the model of a bicycle to describe how we work. The front wheel that steers our work is our mission. The back wheel that powers our work is our financial sustainability. Our other core values are critical to our work as well.

Outreach Associate

Location: Durham, NC

The Center for Responsible Lending is looking for an Outreach Associate to join our team in either Durham, NC or Washington, DC. The Outreach Associate is responsible for executing organizational initiatives that support the advancement of policy and legislative goals designed to eliminate abusive financial products and practices. This individual will work very closely with the Executive Vice President of External Affairs and the Outreach Directors to manage the delivery of programs and events designed to advance this mission through coalition building and constituent engagement.

Essential Responsibilities

  • Serve as a member of the outreach team and works with other staff to develop grass-tops/grassroots and community engagement strategies and tactics to advance advocacy priorities as part of issue campaigns.
  • Help to organize and maintain effective coalitions and partnerships dealing with organizational priorities.
  • Expand awareness of CRL and our priorities among community and public policy leaders. Identifies and positions CRL as a critical voice and thought leader in protecting families and communities from abusive financial practices.
  • Monitor, compile, and track the positions of allies and opponents through research and community engagement. Initiate new relationships and aid in sustaining existing partnerships.
  • Build and maintain strong key contacts at allied organizations for the purpose of impacting public policy officials on behalf of CRL's advocacy goals and objectives.
  • Represent CRL at presentations, workshops, booths, and conferences to educate coalition partners and community members on strategies to eliminate abusive financial services.
  • Provide support and organize the management of programs and events such as webinars, conference calls, and community meetings for coalition partners, policy briefings, and calls to action during critical campaigns.
  • Produce and issue educational documents, handouts, comment letters, and presentations that interpret complex financial issues.
  • Provide support to Outreach Directors on various projects.
  • Manages the outreach team’s contacts in CRL’s new contact management database including working with the team developing the organization wide database, developing and maintaining outreach team contacts. Also, maintains a team-wide calendar, and communicates with the policy and research teams to secure appropriate information for events.
  • Team liaison for all forms of social media including Facebook, Blogs, and Twitter to promote CRL’s emerging issues priorities.
  • Create newsletters, blog submissions or other materials for constituent publications.
  • Provide research and support for constituency engagement.
  • Perform other duties as may be deemed necessary.

Minimum Qualifications

  • Bachelor’s degree required with major in Business, Law or Public Policy preferred.
  • Minimum of two (2) to three (3) years relevant experience dealing with issue education and event planning with a social justice foundation.
  • Demonstrated ability to utilize all forms of social media as well as working knowledge and proficiency with Word, Excel, and Power Point.
  • Ability to multi-task and work in a faced paced environment while maintaining strong attention to detail and ability to effectively plan, organize and prioritize work.
  • Ability to form and maintain trusting relationships and exercise discretion with internal/external partners and social constituents.
  • Ability to effectively present information both orally and in writing and to appropriately and skillfully respond to questions from groups and/or individuals.
  • Ability to learn quickly and work independently.
  • Ability to travel 40% of time to external events.

Desired Qualifications

  • Advanced degree helpful.
  • Experience with Access and Adobe highly desired.
  • English/Spanish fluency highly desired.

Physical Requirements

  • Frequently requires use of manual dexterity and repetitive motions, primarily with the wrists, hands, and/or fingers. Must be able to occasionally lift and exert force of up to 10 pounds.


Competitive nonprofit salary, based on experience, plus a generous benefits package.


To apply, send resume and cover letter, describing why you are a fit for this position, to Please include the position title as the subject. Application must be received by January 31, 2019 to ensure consideration. Applications received after this date may or may not be considered, depending on the applicant pool. The position will remain posted until filled.

The Organization

The Center for Responsible Lending is a nonprofit, nonpartisan research and policy organization dedicated to protecting homeownership and family wealth by working to eliminate abusive financial practices. CRL provides research and technical policy expertise to help policymakers evaluate consumer protection options and wealth-building opportunities. We educate consumers and the media about predatory lending issues, work with local and national coalitions to push for change, and take part in selected legal cases to advance consumer protections. CRL's work has helped lead to major changes in lending practices, saving families over $2 billion annually. For more information, go to

Self-Help, CRL's affiliate, is a community development lender founded in 1980 that creates and protects ownership and economic opportunity for minority, women-headed, rural and low-wealth families through home and small business lending. Self-Help has provided $6 billion in financing to 70,000 homebuyers, small businesses and nonprofit organizations and serves more than 80,000 mostly low-income families through 30 retail credit union branches in North Carolina, California, and Chicago.

The Center for Responsible Lending is committed to providing equal employment opportunities to all persons regardless of race, color, class, age, religion, disability that can be accommodated, marital status, ancestry, nationality, family status or sexual orientation.