Watchdog's Complaint Tracking Gets Results

August 5, 2013
USA Today  
consumer financial protection bureau news

The Consumer Financial Protection Bureau's growing database of financial services complaints could help consumers rule out companies that show up too often, but CFPB director Richard Cordray believes other factors should be considered as well. In an interview with USA TODAY's Editorial Board, he said the number of gripes against a particular company may not yet be enough data for consumers to "take to the bank" but should be considered along with price and word of mouth. "Consumers now have a place that they can go to get somebody to work on their problem and try to get it solved," Cordray added. "We think the consumer database is one of the most exciting things we've done."
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