Top 10 Consumer Complaints

July 27, 2011
CNNMoney.com 
auto financing news

Unscrupulous auto dealers once again nabbed the top spot on the Consumer Federation of America's list for the highest number of complaints in 2010, followed by credit card issuers and debt relief companies in the number two position. The CFA compiles its list by polling 31 consumer groups from 18 states throughout the United States about the grievances they received. In total, the agencies surveyed received more than 252,000 complaints last year and delivered more than $208 million in restitution and savings for consumers. Complaints about home improvement/construction and retail sales tied for the third slot on the list. Rounding out the top 10 were complaints about utility service issues and billing disputes; inadequate work and misrepresentation about licensure by service companies; Internet sales scams; faulty furniture or appliance repairs; illegal eviction tactics by landlords; work-at-home schemes and fraudulent sweepstakes and lotteries; and telemarketers and mail solicitations that misrepresent or fail to deliver their services or that breach do-not-call rules.
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