Satisfaction With Mortgage Lenders Hits 7-Year High

November 14, 2013
Chicago Tribune 
mortgage lending news

Customer satisfaction with mortgage lenders increased to its highest level in seven years as companies eagerly competed for first-time homebuyers and other new clients, according to a new survey. Quicken Loans topped the list among primary mortgage lenders for the fourth straight year, followed by BB&T, U.S. Bank, PNC Bank, and Chase, according to the J. D. Power 2013 U.S. Primary Mortgage Origination Satisfaction Study, released Thursday.










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