New Consumer Bureau Wants Your Credit Card Complaints
New York Times
July 21, 2011
Carrns, Ann
The new federal Consumer Financial Protection Bureau (CFPB) is officially open
and fielding consumers' credit card grievances. The CFPB Web site has an
easy-to-use interface where consumers enter their names, contact information,
and the nature of the problem. The site offers a place for users to type in
their complaint as well as pull-down menus. Complaints are forwarded to the
credit card company once received. Additionally, the site has an online chat
feature, for those who require assistance from a bureau employee. While the
agency says consumers do not have to enter their credit card numbers, it also
says that providing that information is the most expedient way of completing the
complaint and "moving forward." Once a claim is submitted, an investigator with
the CFPB will contact the consumer and explain the process going forward.
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