New Consumer Bureau Wants Your Credit Card Complaints

July 21, 2011
New York Times 
consumer financial protection bureau news

The new federal Consumer Financial Protection Bureau (CFPB) is officially open and fielding consumers' credit card grievances. The CFPB Web site has an easy-to-use interface where consumers enter their names, contact information, and the nature of the problem. The site offers a place for users to type in their complaint as well as pull-down menus. Complaints are forwarded to the credit card company once received. Additionally, the site has an online chat feature, for those who require assistance from a bureau employee. While the agency says consumers do not have to enter their credit card numbers, it also says that providing that information is the most expedient way of completing the complaint and "moving forward." Once a claim is submitted, an investigator with the CFPB will contact the consumer and explain the process going forward.
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