Jackson, Miss., has become the second city to launch a direct phone partnership with the Consumer Financial Protection Bureau (CFPB). Under the collaboration, which follows a similar arrangement the agency set up with the city of Boston in June, residents can call the CFPB directly through the municipal 3-1-1 non-emergency number. Using the hotline, consumers can make inquiries about financial products or services and even file a complaint. "Our mission at the CFPB is to make it easier for consumers to navigate the complex consumer financial markets," said director Richard Cordray. "We are always looking for new ways to connect with consumers."