Debt Settlement

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The debt settlement industry is made up of companies that promise to negotiate with your creditors to reduce or get rid of your debt (typically credit card debt). All too often, these companies do nothing except leave families who are already struggling with bills worse off.

CRL has provided the Department of Justice with an analysis of the debt settlement practice, including an outline of its fundamental flaws.

The Federal Trade Commission is addressing a related issue, that of debt buyers improperly collecting on old debts.

Fast Facts

Fast Facts--Debt Settlement

  • Over a half million Americans are in debt settlement programs today.1
  • Last year, the Federal Trade Commission ruled that debt settlement companies cannot collect any fees until after settling at least some debt for the consumer. If a debt settlement company asks you to pay up front, you should probably go elsewhere.
  • Very few consumers receive what they are promised—the elimination of their debt:
    • A survey of debt settlement companies revealed that 34.4 percent of enrollees had 75 percent or more of their debt settled within three years.2
    • Data released by the Colorado Attorney General showed that only 11.35 percent of consumers who had enrolled more than three years earlier had all of their debt settled.3
    • When asked to show that most of their customers are better off after debt settlement, industry leaders said that would be an ‘unrealistic measure.’ In other words, debt settlers cannot even say they can help at least half of their clients settle their debt and save more money than they pay in fees.4
  • Stopping payments to creditors as part of a debt settlement plan can reduce a consumer’s credit score from 65 and 125 points, with higher impacts on consumers who were current on their payments prior to enrolling in the program.5
  • Missed payments can remain on a consumer’s credit report for seven years even after a debt is settled.6
  • Many consumers who enroll in debt settlement programs, whether because of it or in spite of it, end up having to file for bankruptcy, with estimates ranging from between 13.5 percent and almost 25 percent of enrollees filing bankruptcy.7

 

 

1 Reported by Andrew Housser, American Fair Credit Council in iwatchnews, The Center for Public Integrity. http://www.iwatchnews.org/2011/07/20/5276/borrower-nightmares-small-town-teacher-seeks-help-big-debt-ends-bankruptcy.
2 Letter from the Association of Settlement Companies (TASC) to the Federal Trade Commission, commenting on the FTC's proposed amendments to the Telemarketing Sales Rule on the marketing of debt relief services at 9-11 (Oct. 26, 2009), available at http://www.ftc.gov/os/comments/tsrdebtrelief/543670-00202.pdf. See Richard A. Briesch, Economic Factors and the Debt Management Industry (Aug. 6, 2009), available at: http://www.consumercreditchoice.org/files/ACCC-Dr.%20Briesch%20Study%20Report%20on%20Debt%20Management%20Industry.pdf.
3 See “Press Release: Attorney General Unveils First Annual Report On Debt Settlement, Credit Counseling Business Practices,” available at http://www.coloradoattorneygeneral.gov/press/news/2009/10/15/attorney_general_unveils_first_annual_report_debt_settlement_credit_counseling; 2009 Annual Report – Colorado Debt Management Service Providers, available at http://www.coloradoattorneygeneral.gov/sites/default/files/press_releases/2010/09/24/2009_dm_annual_report.pdf.
4 U.S. Gov’t Accountability Office Rep. No. GAO-10-593T, Debt Settlement: Fraudulent, Abusive, and Deceptive Practices Pose Risk to Consumers (Apr. 22, 2010) (emphasis added) [hereinafter “GAO Report”], available at http://www.gao.gov/new.items/d10593t.pdf.
5 GAO Report at 10, 14.
6 Id.
7 A report by Richard A. Briesch, issued by Americans for Consumer Credit Choice, a membership group made up of those in the consumer finance industry, found that, of the approximately 60% of consumers who cancelled their plans before completion, at least 13.5% of them cancelled due to forced bankruptcy. Richard A. Briesch, Economic Factors and the Debt Management Industry at 15-16 (Aug. 6, 2009), available at http://www.consumercreditchoice.org/files/ACCC-Dr.%20Briesch%20Study%20Report%20on%20Debt%20Management%20Industry.pdf

More Fast Facts

What Are The Problems?

In the debt settlement industry, upfront fees were the rule before the FTC restricted them. Consumers were paying large fees up front without getting relief from their debt burdens. Since the FTC issued a limited prohibition on advance fees, many debt settlement companies are ignoring the restriction or finding ways around it, such as by partnering with local lawyers to meet with consumers in person.

More information about the debt settlement industry.

What Are The Solutions?
  • As some companies are ignoring the new rule, strong enforcement by the FTC is vital. The FTC should also work with state attorneys general to ensure enforcement.
  • Fees should be set at a reasonable rate and based on actual consumer savings.
  • The newly created Consumer Financial Protection Bureau will have the authority to issue rules governing debt settlement. Such rules could ensure that the advance fee ban applies equally to all debt settlement providers, place limits on the type and amount of fees charged, and crack down on other harmful industry practices.
Resources for Consumers

Watch out for companies that ask for money up front. The FTC found this practice to be harmful and outlawed it. Those who still collect money upfront are violating the law or using loopholes to evade the law.

Before trusting a debt settlement company, be sure to ask for references and check out their background with your state attorney general's office and the Better Business Bureau.  Remember: no one can guarantee to eliminate your debt, so be wary of claims that sound too good to be true.

This video produced by the Federal Trade Commission describes what you can do when collectors go too far:

More resources for consumers

Debt Settlement in the News

The Center for Public Integrity analyzed the debt settlement industry, featuring the story of a teacher who looked to debt settlement for help and ended up in bankruptcy.

NY Debt-Settlement Agency Charged With Fraud 
Associated Press  07 May 2013

Debt-Settlement Bill Shelved for Now (GA) 
Atlanta Journal-Constitution 04 Mar 2013

More Debt Settlement News