Read the latest on the Consumer Financial Protection Bureau (CFPB).
- Big Banks, Big Complaints: CFPB’s Database Reveals Trends
The Financial Brand 24 Sep 2013
U.S. consumers have lodged almost 19,000 gripes against banks and credit unions since the creation of the Consumer Financial Protection Bureau’s public Consumer Complaints Database.
- Regulators Tell Banks That Reporting Elder Abuse Doesn't Violate Privacy Laws
Cleveland Plain Dealer 24 Sep 2013
The Consumer Financial Protection Bureau, along with half a dozen other federal regulators, issued guidelines on Sept. 24 reaffirming that reporting suspected financial abuse is not a breach of privacy laws.
- Jackson, Miss. Puts Resident on Direct Dial to CFPB
Reverse Mortgage Daily 22 Sep 2013
Jackson, Miss., has become the second city to launch a direct phone partnership with the Consumer Financial Protection Bureau (CFPB).
- Regulator Bars Employers From Requiring Pay on Debit Cards
Wall Street Journal 18 Sep 2013
The Consumer Financial Protection Bureau (CFPB) said Thursday that employers cannot require that workers receive paychecks on debit cards, and that employees must be given other options. The cards have been lambasted by consumer advocates, New York's attorney general, and U.S. lawmakers.
- Americans Agree on Regulating Wall Street
U.S. News & World Report 17 Sep 2013
On the fifth anniversary of the financial meltdown, the Center for Responsible Lending and Americans for Financial Reform jointly released the results of a nationwide survey of likely voters conducted earlier this summer by Lake Research Partners.
- Cordray Says Lenders Ready for Compliance With Mortgage Rule
Bloomberg 17 Sep 2013
Cordray Says Lenders Ready for Compliance With Mortgage Rule
- American Voters Favor Strong Oversight of Wall Street, Says Survey
Financial Advisor Magazine 18 Jul 2012
A national survey commissioned by AARP, the Center for Responsible Lending, Americans for Financial Reform, and the National Council of La Raza has found that three out of four U.S. voters firmly back federal reforms proposed two years ago to crack down on Wall Street after the 2008 financial crisis. The poll comes as the Dodd-Frank Act, which created the Consumer Financial Protection Bureau (CFPB), turns two years old. Two-thirds of respondents support a state's right to pass even stronger consumer protections, without preemption by federal law. Respondents also supported establishment of the CFPB by a 40-point margin. Support for the Dodd-Frank Act tended to cross party lines: Republicans were in favor by a 20-point margin, independents by 50 points, and Democrats by 83 points. Gary Kalman, director of federal policy for the Center for Responsible Lending, said that bipartisan support is not surprising. "Who hasn't been hurt by the economic downturn?" he asked. "People get that common sense oversight could have prevented it." The survey of 803 randomly selected respondents was conducted by Lake Research Partners July 5-10.
- Capital One to Refund $150 Million to Credit Card Customers
Los Angeles Times 18 Jul 2012
In the Consumer Financial Protection Bureau's first major enforcement action since the agency went live last July, it has ordered Capital One Bank to refund $140 million to credit card consumers for questionable marketing of add-on products. At the same time, the federal Office of the Comptroller of the Currency hit Capital One with its own $10 million consent order tied to unfair billing practices from May 2002 to June 2011, for total refunds of $150 million. Additionally, Capital One must pay $60 million combined in civil penalties for the practices. CFPB director Richard Cordray said the bank's call center operators tricked customers with low credit scores or credit limits into buying "products they didn't understand, didn't want, or in some cases, couldn't even use" -- such as payment protection and credit monitoring -- when they activated their credit cards. As part of the consent orders, Capital One has agreed to refund the full amount of add-on products, plus interest, to customers who enrolled in them or tried unsuccessfully to cancel them on or after Aug. 1, 2010. Finance charges and other associated fees will be refunded as well. "We are putting companies on notice that these deceptive practices are against the law and will not be tolerated," Cordray declared.
- Watchdog Agency Works Toward Clarity in Mortgage Lending
Louisville Courier-Journal 18 Jul 2012
The Consumer Financial Protection Bureau (CFPB) recently introduced a proposal on simplified mortgage disclosures. CFPB director Richard Cordray said consumers should really do their homework when consider a home loan. The agency is now seeking further review of the proposal as well as consumer testing before the disclosures could be required. As a result, the new "Loan Estimate" and "Closing Disclosure" forms may not actually be implemented until 2014. The proposed changes would show consumers their interest rates, monthly payments, loan amounts, and closing costs on the first page. Additionally, consumers would see how rates or payments could potentially change. "If consumers have a clearer understand of what the risks are in these products and what the actual pricing is, it's more likely they will end up with a sensible deal that they can maintain over the long term," said Cordray. The agency, seeking public comment on both disclosure forms, is holding a series of town hall events around the country.
- CFPB: Essential Reverse Mortgage Counseling Needs Work
Reverse Mortgage Daily 17 Jul 2012
The Consumer Financial Protection Bureau (CFPB) recently published a report on the reverse mortgage industry, in which it underscored the critical nature of counseling. "Counselors provide a line of defense, dispelling misconceptions and explaining fundamental concepts underpinning these products," according to the report. "Their services become increasingly important as borrowers face more complex choices as a result of new product offerings. However, the agency said that even after counseling, there still may be some confusion. The CFPB cited a 2009 Government Accountability Office report, which found that counseling agencies were not complying with the counseling protocol. But counseling firms said some of the concerns identified in the report have been addressed and are now moot; others they will continue to seek solutions for. "A lot of these challenges are not new," acknowledges John McCosh of CredAbility. "How can the counseling agencies have skin in the game? It's a question."
- House Holds Another Hearing on Impact of Dodd-Frank Mortgage Requirements
Mortgage News Daily 11 Jul 2012
A House Financial Services subcommittee recently held a hearing on proposed changes under the Dodd-Frank financial reform law, in particular the parameters for a qualified mortgage (QM) that would be exempt from ability-to-pay mandates and other proposed requirements. Testimony was heard from experts representing various industry and consumer groups, including the Center for Responsible Lending. Speaking on behalf of CRL, Senior Vice President Eric Stein stressed the need for a broad definition of QM so as not to block borrowers with solid credit from the mortgage market. The definition should include the use of specific "bright-line" standards, he said, so that both lenders and prospective borrowers fully understand which loans qualify as QMs and which do not. Stein also recommended that borrowers be empowered to take legal action if a supposed QM product falls short of the appropriate standards from the outset.
- CFPB's Proposed Mortgage Reforms Not Enough Say Some Consumer Activists
Huffington Post 16 May 2012
In April, the Consumer Financial Protection Bureau (CFPB) published a proposal to create permanent mortgage servicing reforms that would be in place by the time the $25 billion foreclosure settlement between the country's biggest lenders and state attorneys general expires in three-and-a-half years. While it is still early in the process, some consumer advocates already are saying that the proposed reforms are not adequate. The CFPB said the goal of the reforms is to eliminate two of homeowners' biggest grievances: costly errors and the endless runaround many have experienced when trying to avoid foreclosure. But the National Consumer Law Center's Diane Thompson says the federal agency needs to broaden the reforms even more, in part by also taking a look at costly force-placed home insurance policies. The CFPB stressed that the rules it outlined in April were not part of a formal proposal. The agency said it is seeking public feedback and will issue a formal proposal this summer.
- Stay-at-Home Mom Fights New Credit Card Rule
CNN Money 16 May 2012
A grass-roots campaign is gaining momentum against a new provision of the 2009 CARD Act that, starting in October of last year, has made it more difficult for stay-at-home parents to qualify for their own credit cards. The Federal Reserve rule dictates that credit card issuers consider individual income, rather than household income, to determine eligibility. As a result, many parents who rely on their spouse's income feel shut out of access to credit. One Virginia mom whose application for a Target card was rejected has refused to acquiesce to the new guideline, recently launching an online petition to persuade the Consumer Financial Protection Bureau -- which assumed jurisdiction over the rule last summer -- to amend it. The petition at Change.org already has garnered in excess of 30,000 signatures. "I used to be CEO of a small software consulting business and am now staying at home to take care of a toddler and first grader," wrote one stay-at-home mother on the petition. "If you had to pay someone to do what I do now, it would cost you at least $120,000, which is a lot less than what I used to earn. ... Don't you think I should be allowed to get a credit card on my own?" Holly McCall, the 34-year-old mother of two who organized the petition, delivered the signatures to the CFPB on May 15, supported by a handful of petitioners. Some of the women dressed as 1950s housewives, to illustrate how the rule "feels like a flashback to the 1950s because of the way women aren't empowered financially."
- What Is Arbitration? You Sign Away Rights. Is That OK?
Christian Science Monitor 15 May 2012
Many consumers may not even realize that they have signed an arbitration clause with their cell phone carrier or credit card provider, under which they agree to forgo their right to a trial or lawsuit if a dispute arises. Instead, the case is heard by a private arbitrator who makes a binding decision. The corporate world insists the practice is fair and curtails litigation costs. According to a 2010 study by the Pew Safe Checking in the Electronic Age Project, of the 265 different types of checking accounts offered by the country's 10 biggest banks, all but 10 require consumers to sign give up their right to a jury trial. Additionally, for 189 accounts, customers must agree to have the dispute settled by an arbitrator selected by the bank. The Consumer Financial Protection Bureau recently announced that it will investigate the use of such clauses in financial contracts. The agency is asking consumers to share their experiences with arbitration clauses by June 23, 2012.
- Consumer Knowledge of Credit Leaves a Lot to Be Desired
Housing Wire 14 May 2012
Americans are more knowledgeable about credit in 2012 than in 2011, but there are still gaps to close, according to a survey by the Consumer Federation of America. The results showed increased knowledge about which companies collect credit information and how to check it but a lack of knowledge about the negative impact of low credit scores. The majority of survey respondents knew who uses credit scores and that missed payments, personal bankruptcy, and high credit card balances can have affect the number. However, only 9 percent of respondents correctly knew that multiple inquiries within one or two weeks will not lower FICO scores or VantageScore credit scores. Thirty-four percent of respondents incorrectly believed that each inquiry lowers one's scores. More than half of respondents also incorrectly believed that a person’s age and marital status are used to calculate scores, and 21 percent incorrectly believed that ethnic origin matters. Only 44 percent of respondents were aware that a credit score measures risk of repaying loans rather than amount of debt or financial resources.
- Mortgage Brokers Face New Rules
Wall Street Journal 10 May 2012
On May 9, the Consumer Financial Protection Bureau said it may roll out new rules governing mortgage lending fees -- including one requiring lenders to charge flat origination fees, which borrowers pay as compensation to loan officers. The fees currently are calculated as a percentage of the loan size, but the CFPB hopes that a flat charge will deter loan officers from pushing borrowers into more expensive loans in order to trigger greater compensation for themselves. Another possible rule would restrict the amount by which borrowers can lower their interest rate through purchasing "discount points." The agency is not trying to end the practice but does want to ensure that borrowers who take this option actually see a meaningful reduction in their monthly mortgage obligation. The new rules, which would implement provisions of the Dodd-Frank Act, could be proposed this summer for targeted implementation in early 2013.
- U. Prof Joins Federal Consumer Financial Protection Unit
Salt Lake Tribune (UT) 09 May 2012
University of Utah law professor Chris Peterson, a vocal critic of payday lending, will take a leave from his position to join the enforcement unit of the new Consumer Financial Protection Bureau (CFPB). The agency is tasked with regulating everything from credit cards to mortgages. Peterson has called for a warning label on payday loans marking them as "predatory" and has criticized the Mortgage Electronic Registration System, which owns more than half of all U.S. home loans and has foreclosed on thousands of Americans. "He’s one of the leading scholars on consumer finance and predatory lending," according to Deepak Gupta, an appellate lawyer in Washington. "I think he’ll be a real resource for people in the agency." Peterson also has lobbied Congress and the federal government for tighter consumer lending policies on behalf of the U.S. Public Interest Research Group. Congress created the CFPB as part of the Dodd-Frank act in reaction to the housing bubble and financial collapse of 2007. It has been in operation since mid-2011.
- Consumer Bureau May Have Final Say on Arbitration Clauses
Los Angeles Times 01 May 2012
The Consumer Financial Protection Bureau (CFPB) has sought public comment on "how consumers and financial services companies are affected by arbitration and arbitration clauses." CFPB director Richard Cordray says, "Arbitration clauses are found in many contracts for consumer financial products. We want to learn how arbitration clauses affect consumers, and how effective arbitration is in resolving consumers' issues. This inquiry will help the bureau assess whether rules are needed to protect consumers." The U.S. Supreme Court had ruled previously that businesses, including credit card issuers and phone companies, could include arbitration clauses in their service contracts, which can help limit settlements and often favor businesses. With that decision, it would seem that the CFPB could do little to overturn their use, with Public Citizen reporting in 2007 that arbitrators sided with credit card firms 94 percent of the time in disputes with California consumers. The Dodd-Frank Act gives the CFPB authority to study the use of arbitration clauses in financial products and services, and the bureau "may prohibit or impose conditions or limitations on the use" of those clauses if it is in the public interest to do so. This statute could enable the CFPB to supersede the U.S. Supreme Court.
- Consumer Watchdog Still Lacks Sharp Eye on Fine Print
Bloomberg 29 Apr 2012
The Consumer Financial Protection Bureau (CFPB) has taken steps to ensure that the information received by consumers is clearer and easier to understand, which should enable Americans to more easily compare financial products and understand contract terms. The Dodd-Frank law ensured that the agency could help Americans become savvier purchasers of credit cards, student loans, and mortgages, among other financial products as a means of preventing another financial crisis. In July the CFPB is expected to issue a simpler form to help consumers understand and compare mortgage loan terms, including loan amount, interest rate and whether the interest rate could rise, prepayment penalties, and whether there are balloon payments. Supporters say that the forms also clearly explain the monthly amount borrowers would owe and services they can shop for, including pest inspections, courier fees, and title insurance, in an effort to save money. However, critics say the agency should do more to improve explanations of what settlement fees are for and whether they are required. These critics suggest that lenders should be required to speed up delivery of final loan terms, giving paperwork to borrowers at least three days before closing. Additional improvements are being called for in credit card forms and student loan agreements.
- Chasing Fees, Banks Court Low-Income Customers
New York Times 26 Apr 2012
Large U.S. banks increasingly are striving to land low-income customers with alternative products that can bear high fees -- including prepaid cards, check-cashing services, and short-term emergency loans -- partly because such products are largely excluded from recent financial regulations. Kimberly Gartner of the Center for Financial Services Innovation says unbanked ...