ACE Cash Express Used Abusive, Illegal Tactics to Trap Payday Borrowers, CFPB Finds

The Center for Responsible Lending applauds the agency for bold enforcement actions


Center for Responsible Lending
July 10, 2014

Today, the Consumer Financial Protection Bureau (CFPB) took action against the Texas-based financial services company ACE Cash Express. The agency found that the company employed abusive and illegal tactics to collect debts and trap borrowers into a cycle of debt. ACE will pay $5 million in refunds to borrowers and $5 million in fines.

Center for Responsible Lending president Mike Calhoun responds:

We are gratified that the Consumer Financial Protection Bureau is using its supervisory authority to take enforcement action against abusive, predatory lenders. Today’s development is especially good news for all the consumers struggling to escape the debt trap that payday lending creates.

This enforcement action also confirms what our research found long ago: payday lenders depend on keeping vulnerable consumers trapped in an endless cycle of debt of 300-400% interest loans - the employee training manual provided by ACE is an explicit picture and instruction manual of the debt trap which research and consumers’ experiences have shown time and time again. It’s real, it’s abusive, and it’s time to stop. CRL research shows that the payday lending drains $3.4 billion a year nationally.

This is why we applaud the CFPB for its action against ACE – one of the largest payday lenders in the country. We hope that today’s news is followed by strong, effective regulation that protects all families from abusive payday loans.

Related links:
Debt Trap graphic from Ace Cash Express manual

More information on the CFPB’s enforcement action

CRL research on payday lending and the debt trap

Contact: Catherine An, 202-349-1878, catherine.an@responsiblelending.org

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About the Center for Responsible Lending

The Center for Responsible Lending is a nonprofit, nonpartisan research and policy organization dedicated to protecting homeownership and family wealth by working to eliminate abusive financial practices. CRL is affiliated with Self-Help, one of the nation's largest community development financial institutions.